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Kenya's Trusted Escrow Service
Pay safely.
Deliver confidently.
Get paid on time.
Kelele Escrow holds your money safely until both buyer and seller are happy. No more scams. No more payment fraud.
Funds held securely until delivery confirmed
Instant notifications via WhatsApp & SMS
M-Pesa, Bank & Card payments accepted
Inspection period before funds released
Dispute resolution by Kelele team

Fee Calculator

Min fee KES 200 · Max fee KES 5,000
100% Secure
Funds held in trust
Licensed
Kenyan compliant
24/7 Support
Dispute resolution
M-Pesa Ready
Instant payments
Total Escrows
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Active
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Completed
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Disputed
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Total Value
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Create New Escrow
General
Electronics
Vehicles
Real Estate
Services
Fashion
Freelance
Other
Transaction amountKES 0
Escrow fee (2.5%)KES 0
Seller receivesKES 0
You pay (buyer)KES 0
Seller Details
Milestones (optional)
Split payment into stages. Each milestone is released separately.
By creating this escrow you agree to Kelele's escrow terms. Funds are held securely until both parties confirm completion.
1
📝
Create Escrow
Buyer creates an escrow transaction, enters seller details and the amount to be paid.
2
💰
Fund It
Buyer pays via M-Pesa or bank transfer. Funds are held safely by Kelele — not released yet.
3
📦
Seller Delivers
Seller is notified via WhatsApp/SMS and delivers the goods or services within the agreed timeframe.
4
🔍
Buyer Inspects
Buyer gets an inspection period (1–14 days) to verify the goods/services are as described.
5
✅
Release Funds
If happy, buyer releases funds to seller. Transaction complete. Both parties can leave a review.
6
⚖️
Dispute Support
If there's a problem, either party can raise a dispute. Kelele team investigates and resolves fairly.
Frequently Asked Questions
How much does Kelele Escrow cost?

We charge 2.5% of the transaction value. Minimum fee is KES 200, maximum is KES 5,000. The fee is paid by the buyer on top of the transaction amount.

How long does the inspection period last?

You choose when creating the escrow: 1, 3, 7, or 14 days. If the buyer doesn't release or dispute within that time, funds are automatically released to the seller.

What happens when there's a dispute?

Either party can raise a dispute during the inspection period. Kelele's team will review evidence from both sides and make a fair resolution within 3–5 business days. Funds remain on hold during this period.

Can I cancel an escrow?

Yes, you can cancel a pending escrow (before it's funded) at any time. Once funded, you'll need mutual agreement or dispute resolution to cancel.

Does the seller need a Kelele account?

The seller receives a notification via WhatsApp/SMS/email with a link to view the escrow. They don't need an account to receive funds, but having one gives them full access to the dashboard.